Approaching Resistance Through Human Connection
As advocates for an equitable world, there will come a point in our efforts when we will face resistance. Whether it’s internal as we do the work and challenge our own views and beliefs, or external, as we ask others to step out of their ideologic comfort zones – it’s important to be prepared to address the many forms resistance takes.
Neuroscience tells us that resistance to change is natural. It is also uncomfortable. If approached haphazardly we run the risk that those we’re trying to convince of the value and potential of equity may shut down creating an even bigger divide. So, how do we effectively navigate resistance in order to drive culture change?
In our most recent third Thursday Equity Labs Community Hour, we asked participants to dig deep and reflect on their experience with resistance. This is what we found.
Participants suggest that the first step is to seek understanding - ask why, what’s going on for the person you’re in dialogue with. We believe that if you know the root cause of a problem, you can address it, or at least try to.
Common causes of resistance include:
Differences in belief or experience
Misunderstandings of different or new points of views
Fear of change or challenge
Fear of loss of power
Once you understand the underlying reasons for resistance, the second step is to engage with resistors using a few effective practices. Here’s what our participants recommend:
Assume positive intent (and be willing to name it when there’s a negative impact)
Offer/extend grace
Hear people out, be prepared to have uncomfortable conversations.
Encourage conversation. People want to be heard. Do so bravely.
Use fact-based reasoning
Educate and inform without overtly adding to fear
Create space so everyone may open to deep listening
Strive to meet people where they are
Connect with people by aligning with their values
Remember: We Are The Culture - be the change we want to see in the world
Equity is a practice, just like exercise: practice, fail, make mistakes, get stronger
Get curious; NAME what you're experiencing; ask the person about what you're seeing/experiencing from them
Focus on continuity through change (which is valuable), rather than just change (which feels scary)
Remember: the end goal isn’t to play a game of persuasive tug-o-war proving which side is ultimately wrong or right. What we want is to come together, with empathy, to break down the barriers that hinder us from taking action and create an equitable world together.
For more on navigating resistance, check out these resources:
